How soon will I receive my camera after I purchase?

April 27th, 2020 Update: Due to incredibly high demand for Matterport products, Matterport camera shipments are experiencing slight delays. Customers should expect to wait between 7 and 14 business days to receive orders.

 

Domestic Shipping (United States)

For orders within the United States, we use UPS.

Check your buy.matterport.com email for a UPS tracking number.

We ship all orders from our Sunnyvale, CA headquarters (94089). The following map is from UPS. It can give you a rough estimate of how long it takes your package to ship from Sunnyvale, CA.

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Other Issues

If there are unusual order needs or payment trouble, this may take a bit longer  we'll be in touch with questions. Contact us if you have problems.

If demand exceeds supply, Matterport will alert you about the back order along with a best guess of the estimated ship date. Your order will be processed in the order that it was received.

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