How soon will I receive my camera after I purchase?

Domestic Shipping (United States)

For orders within the United States, we use UPS.

Check your buy.matterport.com email for a UPS tracking number.

We ship all orders within 48 hours from our Sunnyvale, CA headquarters (94089). The following map is from UPS. It can give you a rough estimate of how long it takes your package to ship from Sunnyvale, CA once it's handed to UPS.

outboundview.png International Shipping (Outside United States)

All shipments leave the warehouse within 48 hours. Then it depends on location and the chosen shipping method.

Canada:

  • Ground: 3-5 business days
  • World Wide Expedited: 2-3 business days
  • Saver: 1-2 business days

EMEA:

  • Economy: 3-5 business days
  • Priority: 1-3 business days

If you use a freight forwarder, our tracking stops with them, so you will need to get further tracking from the freight forwarder once the shipment arrives with them. 

Other Issues

If there are unusual order needs or payment trouble, this may take a bit longer  we'll be in touch with questions. Contact us if you have problems.

If demand exceeds supply, Matterport will alert you about the back order along with a best guess of the estimated ship date. Your order will be processed in the order that it was received.

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