April 27th, 2020 Update: Due to incredibly high demand for Matterport products, Matterport camera shipments are experiencing slight delays. Customers should expect to wait between 7 and 14 business days to receive orders.
Domestic Shipping (United States)
For orders within the United States, we use UPS.
Check your buy.matterport.com email for a UPS tracking number.
We ship all orders from our Sunnyvale, CA headquarters (94089). The following map is from UPS. It can give you a rough estimate of how long it takes your package to ship from Sunnyvale, CA.
Other Issues
If there are unusual order needs or payment trouble, this may take a bit longer — we'll be in touch with questions. Contact us if you have problems.
If demand exceeds supply, Matterport will alert you about the back order along with a best guess of the estimated ship date. Your order will be processed in the order that it was received.