This error means that the email address is already associated with another Matterport account (organization).
The easiest solution is to ask the person to provide a different email address and then invite that email.
Email Alias (Plus Sign)
Another option is to create an alias of that email address. To create an email alias, add the "+" plus sign and a short text string. For example,
You can replace xxxxx with any text you want.
- First add email@example.com as a Collaborator within Matterport Cloud. Learn more.
- John should log in with firstname.lastname@example.org in the Capture app whenever he wants to upload a new model. Learn more.
- Anytime you email email@example.com, it goes directly to firstname.lastname@example.org where he can read it.
|Email aliases work for Gmail and Outlook, but not all email providers.|