3D Graphics Issues
To render models, Showcase utilizes a 3D graphics technology called WebGL. For most users and most browsers WebGL is on by default and no further action is needed.
If you are experiencing issues, please try the WebGL test page at get.webgl.org to verify that you have WebGL enabled. Below is a chart on how to enable WebGL for popular browsers. After you verify that WebGL is turned on, then quit the browser, relaunch, and reopen the page with 3D Showcase.
Did you disable WebGL?
For most users WebGL is on by default. You may have disabled WebGL by accident. Follow the steps for your browser to make sure WebGL is enabled.
After you verify that WebGL is turned on, then quit the browser, relaunch, and reopen the page with 3D Showcase.
Always update your browser to the latest stable version.
|Chrome||Enter chrome://version in the omnibar to see your current version.|
|Safari||Open Safari. In the top menubar, click Safari and then About Safari.|
|Firefox||Enter about:support in the URL bar to see your current version.|
|Edge||Select More ... in the upper-right corner, and then select Settings. Look for your version under About this app.|
|Opera||Open a new tab. Enter about in the URL bar.|
No longer supported as of January 31, 2021. If you open a Showcase link in IE11 you will be instructed to try a modern browser.
Operating System & Hardware
In general, use the most recent device available. Devices with lower specifications may work but are not guaranteed to offer a good experience. Always keep your device up to date.
|Windows (PC)||Windows 10 or later, GPU, and at least 8 GB of RAM. 2 GB or above video memory recommended.|
|Mac||OSX 10.10.5 (Yosemite) or later, GPU, and at least 8 GB of RAM. 2 GB or above video memory recommended.|
|iOS||iOS 9.0 or later. Hardware: iPhone 6 or later, iPad Air series, iPad Mini Retina 2 or later, or iPad 4.|
|Android||Varies due to the wide variety of manufacturers and Android versions. In general, a device with Android 5.0 Lollipop or later with Chrome and WebGL.|