3D Showcase System Requirements

Last updated May 27, 2020 13:10

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You need an internet connection and a web browser that supports WebGL to run Matterport 3D Showcase.

Try it now

Open an example 3D Space on matterport.com/try-it or try the WebGL test page at get.webgl.org.

Still having problems?

Check if WebGL is enabled
Try a different web browser
Try a different computer

Did you disable WebGL?

For most users WebGL is on by default. You may have disabled WebGL by accident. Follow the steps for your browser to make sure WebGL is enabled.

After you verify that WebGL is turned on, then quit the browser, relaunch, and reopen the page with 3D Showcase.

Chrome	Type chrome://settings into the omnibar. Press Enter. Search for hardware acceleration and enable it. Optional: Go to chrome://flags and enable "WebGL Draft Extensions" and "WebGL 2.0 Prototype". (Not necessary for most users).
Safari	In the top menu bar, go to Safari > Preferences > Security In "Web content" section check the Allow WebGL box Refresh the page with 3D Showcase. If you have Safari 11 or newer, when you visit a website that requires WebGL for the first time, you should be asked if you want to trust it. More info, please see Apple's help page.
Firefox	Type about:config into the URL bar. Press Enter. Search for webgl.disabled Double click to make sure it is set to false
Opera	Go to about:config In the search bar, search for the term "hardware" Make sure the "Use hardware acceleration when available" checkbox is checked

Web Browsers

Always update your browser to the latest stable version.

Chrome	Version 59 or later	Enter chrome://version in the omnibar to see your current version.
Safari	Version 9 or later	Open Safari. In the top menubar, click Safari and then About Safari.
Firefox	Version 54 or later	Enter about:support in the URL bar to see your current version.
Edge	Version 15 or later	Select More ... in the upper-right corner, and then select Settings. Look for your version under About this app.
Opera	Version 45 or later	Open a new tab. Enter about in the URL bar.
Internet Explorer	Version 11 or later	Not recommended - support for Internet Explorer will be removed some time in 2020.

Operating System & Hardware

In general, use the most recent device available. Devices with lower specifications may work but are not guaranteed to offer a good experience. Always keep your device up to date.

Windows (PC)	Windows 10 or later, GPU, and at least 8 GB of RAM. 2 GB or above video memory recommended.
Mac	OSX 10.10.5 (Yosemite) or later, GPU, and at least 8 GB of RAM. 2 GB or above video memory recommended.
iOS	iOS 9.0 or later. Hardware: iPhone 6 or later, iPad Air series, iPad Mini Retina 2 or later, or iPad 4.
Android	Varies due to the wide variety of manufacturers and Android versions. In general, a device with Android 5.0 Lollipop or later with Chrome and WebGL.

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