Stairs & Multiple Floors

If you're scanning a property with more than one floor, you can use the "Floors" feature in Capture to label and separate each individual floor in order to create a more seamless, easy-to-navigate Showcase.

Scanning multiple floors 

  1. Take a scan at the bottom of the staircase 
  2. Move the camera up a couple of stairs (about five feet away) 
    • Remember to keep each scan within line-of-sight to the last scan.
    • if you're scanning with a 360° camera you should scan every other stair (see image below).
    • If you you're scanning a spiral staircase, scan every single stair to ensure the top floor aligns.stairspng.png
  3. When you reach the top of the staircase, tap the Select Floor icon in your preview window 

    Important note: Every time you create a new floor, that floor only has the last scan you took as alignment reference. That means that your last scan must be from the top of the stairs - if your last scan is anywhere else on the floor, the alignment data will be thrown off course. This leads to merged floors and misalignments in post-processing. Just to reiterate: If you're adding a floor to your scan, make sure the previous scan was taken at the top of the staircase. 

    floors.jpg
  4. In the window that opens, tap + Add new floor... addnew.jpg
  5. Enter a name for your new floor
  6. Tap Done

    Upon creating a new floor, your preview window will be empty. This is normal behavior, as you haven't yet scanned any aspect of the new floor you just created. Remember, stairs always belong to the floor below

Tips for scanning multiple floors 

Sunken living rooms 

Sunken living rooms belong to the floor they are closest to. Split levels (levels that are halfway between two full floors) always belong to the floor below. 

You can move scans to other floors 

  1. From the preview window, tap blue circle corresponding with the scan you want to move
  2. Tap "Move to Floor" 
    move.jpg
  3. In the window that opens, select the floor you want to move the scan tochoosefloor.jpg

 

You can add more scans to a completed floor 

You can return to a completed floor and add more scans - select the floor you want to return to by tapping on the Select Floor icon in the preview window. floors.jpg

Select the floor name you want to return to, then continue scanning. It's important to choose the proper floor because Capture performs alignments on a per-floor-basis. Remember, make sure your new scan is within line-of-sight to one of the previous scans. 

Additional floor commands 

  1. In the preview window, tap the Select Floor icon
  2. In the window that opens, tap the Edit buttondone.jpg
  3. To delete a selected floor, tap the red circle next to the name 
  4. To change the order of a floor, tap and hold the three bars on the right. 
  5. Tap Done when you're finished 

My floors are not appearing in Showcase the same way they do in Capture. Why is this?

Floors in Capture will often wind up looking differently than what ends up being processed and shipped as a Showcase model - this is because our processing engine takes height and geometry into account when determining the placement of floors, regardless of added labels.

That being said, we encourage you to label floors while using the Capture app for navigation purposes while you're scanning each level of your property - if you don't label each floor (even if they're only a couple of feet apart in height), there is a strong chance that your scans will overlap and become visually confusing. Matterport will always determine the placement of each level of your 3D model based on actual dimensions and measurements, not your appended labels.

 

Have more questions? Submit a request