Stairs & Multiple Floors

If you're scanning a property with more than one floor, you can use the "Floors" feature in Capture to label and separate each individual floor in order to create a more seamless, easy-to-navigate Showcase.


Plan the Path 

  1. Start your scan on the lowest floor and move up sequentially.
    • This isn't a hard requirement - you can start scanning anywhere as long as every scan is connected. However, connecting these scans is a much easier procedure if you start from the bottom and move up.
  2. Adjust your tripod accordingly.
    • It's far easier to place and adjust your tripod while moving upstairs - take extra care while setting up your tripod on stairs to to ensure that it's stable and won't fall during the scan.
  3. The "Start Position" doesn't have to be where you "start".
    • Remember, you can set the user's Start Position anywhere in your scan - this is done after you upload the model, so don't worry about where you start when physically scanning your environment.

Scan Staircases 

Straight run (standard) stairs

Stairs with a simple landing

  1. Scan the entire first floor.
    • Go to the base of the stairs that lead to the next floor (Spot A in the illustration above).
  2. Move the tripod up three or four steps at a time.
    • Remember to keep the camera within line-of-sight to your previous scan - see Spot B in the illustration above.
  3. Position two tripod legs on the lower step, then shorten the third leg so it sits comfortably on the step above it.
    • Keeping two legs planted on lower steps will improve stability.
  4. Take your scan. 
  5. Move the camera up three or four steps, and repeat until you reach the next floor.

Add a New Floor in the Matterport Capture App 

  1. Once you've reached the top of the stairs, extend all tripod legs to equal lengths.
    • Make sure to return the camera to eye-level as well. 
  2. In the Capture app, hit the "Floor" icon at the bottom right of the interface.
  3. Tap "Add New Floor". addnewfloor.jpgScreen_Shot_2019-07-30_at_8.21.19_AM.png
  4. Enter the name of your new floor. 
  5. Tap "Done". 
  6. Your new floor will open.
    • You'll definitely notice that the new floor will appear to be empty - this is normal, as you haven't added any scans to the floor yet.
  7. Hit the "Scan" button to continue scanning. 
  8. Repeat this process for every floor in the environment you are scanning.

Delete a floor in the Matterport Capture App 

  1. Open the Matterport Capture app and log in. 
  2. Choose the model where you'd like to remove floors. 
  3. Tap the "Floors" icon at the bottom-right. 
    • This will show you all floors scanned and associated with your selected model. 
  4. Tap the "Edit" button in the pop-up window. 
    • This will create red circles to the left of each floor. 
  5. Tap the red circle to the left of the floor you want to delete.IMG_0031.jpg
  6. Tap the red "Delete" button. 

Tips for Floor Scanning 

  1. Stairs always belong to the floor below.
    • Try to think of scanning floors as a sequential process - floor one, for example, also includes the stairs leading to floor two. Floor two includes the stairs leading to floor three, and so on.
  2. Mark all windows and mirrors around your staircase.
    • "Sunken" living rooms belong to the floor they are closest to - split levels (or levels that are halfway between two full floors) always belong to the floor below.
  3. You can move one scan from one floor to another.IMG_0024.jpg
    • To do this, tap the scan point you want to move, and in the pop up window, tap "Move to Floor".
  4. You can move multiple scans from one floor to another.IMG_0023__1_.jpg
    • To do this, tap and hold on a single scan point you want to move - from there, select the additional scan points you want to add, then click the "Floors" icon and select the floor you want to move your scans to.  
  5. Maintain line-of-sight. 
    • Remember, every one of your scans should be within line-of-sight to your previous scan - this will ensure the Showcase features a natural progression through the 3D model. 

My floors are not appearing in Showcase the same way they do in Capture. Why is this?

Floors in Capture will often wind up looking differently than what ends up being processed and shipped as a Showcase model - this is because our processing engine takes height and geometry into account when determining the placement of floors, regardless of added labels.

That being said, we encourage you to label floors while using the Capture app for navigation purposes while you're scanning each level of your property - if you don't label each floor (even if they're only a couple of feet apart in height), there is a strong chance that your scans will overlap and become visually confusing. Matterport will always determine the placement of each level of your 3D model based on actual dimensions and measurements, not your appended labels.


Have more questions? Submit a request