How to Upload Your Model

Now that you're done scanning, it's time to move your model into the Matterport Cloud - follow the instructions below. 

Upload to the cloud 

  1. Upload the model to Matterport Cloud for processing.
    • Wait until you've returned to your home or office so you can use that WiFi network.
  2. Matterport models can be quite large 
    • If your device has a cellular connection (mobile data) turn it off to avoid large data charges.
  3. Make sure your model has at least one 3D Scan.
    • Models with only 360º Views cannot upload.

If you wish to use Matterport as a pure slideshow of 360º panoramas instead of a 3D connected virtual tour (as intended), then disable the Dollhouse button and create a Highlight Reel.

Connect your device to the internet 

  1. Press your device's Home button to exit the Matterport Capture app.
  2. Open the Settings app.
    • In the picture below, <Your WiFi Network> is an external WiFi network (the normal internet).
    • This is different from Matterport B004, which is only between the camera and the device you're using.


Log in to Matterport Cloud on your device 

  1. Open the Matterport Capture app.
  2. From the Home screen tap Sign In.
  3. Enter your email and password
  4. Tap the Sign In button.
    • If you forgot your email or password, open and then Trouble Logging in? 
  5. Make sure you are logged in to the correct account.
    • Matterport cannot move models between accounts.
  6. Use your email address. 

Open the model and upload 


  1. Wait for the model to upload.
    • This can take from several minutes up to an hour depending on how many scans in the model and how fast your connection is.
  2. Keep the app open in the foreground (don't open any other apps) while it is uploading.
  3. In the model screen you can see the current progress on the "Upload" button.


  1. Your model is now being processed by Matterport servers in the cloud.
    • Processing normally takes a few hours for a standard sized space, about 1500 square feet.
    • Very large models (200+ scans) can take up to 48 hours. Learn more.
  2. You'll receive an email when your Space is complete.
    • Click the link to open the Matterport Space.Screen_Shot_2020-01-24_at_9.14.33_AM.png
  3. Log in with the same username and password you used when uploading from the Capture app. 

Best practices 

You've successfully uploaded your first Matterport model - before continuing to scan, please review this Scanning Best Practice Help Center article, and this Making Changes After I Upload article as well. 

Have more questions? Submit a request