What do I need an iPhone or iPad for?
The iPhone or iPad is how you connect to the camera and control the scanning process. Generally we recommend you use the best iPhone or iPad you have available (ie most powerful and most free space).
If you are not connecting a supported external camera and instead scanning with the iPhone or iPad itself, please see the supported devices here.
What iOS devices are supported?
Using an unsupported iPad can cause the Capture app to crash.
* Optional keyboard and/or pencil not supported on any iPad model.
** Not recommended for use with the Pro1, Pro2, or Pro2 Lite 3D camera with firmware 1.1.623.X or above.
Learn why a better iPad means better performance (faster scanning for you)
Purchase a device with the most amount of storage space that you can afford.
Matterport recommends at least 128 GB total storage space.
This is so you can capture lots of models and save them all. Then if there are future problems, you can come back and make edits very easily.
Keep at least 8 GB free space at all times. This is to keep a generous margin on your iPad. Having less than 8 GB of free space can potentially lead to complications aligning scans and the Capture app crashing.
Learn how to find out how much free space is available.
NOTE: If you find that the iPad is crashing, it may have to do with low memory or storage.
Another reason could be that you are using an unsupported iPad such as the original iPad mini or iPad 1, 2, or 3. These devices don't have the necessary hardware to reliably run Matterport Capture.
Always update your device to the latest version of iOS. Learn more.
We don’t support Beta versions of iOS. We actively support iOS 14+, although Matterport Capture may work on older iOS versions.
On iOS14, make sure that 'Local Network' is enabled in the iOS Settings for the Capture app. If this is disabled, the Capture app will not be able to connect to the camera.
Mobile data (ie a 4G/LTE or cellular-enabled iPad) is not required to upload models. You can use WiFi from your home or office instead to upload to the cloud.
Uploading models to Matterport Cloud uses a lot of bandwidth. If you decide to use mobile data to upload to the cloud, keep in mind that your mobile data charges can be large.