Customers can cancel an order on the All Appointment details page until the appointment changes from Booked to In Progress.
You can cancel and receive a full credit to your account for the order up until 24 hours before your appointment start time. You will not receive a credit if it is less than 24 hours from your appointment start time.
Start by clicking on the Capture Services icon in your Matterport portal:
Select the appointment you wish to change:
Click on either Cancel or Reschedule:
If you selected Reschedule, click on the form link in the pop-up dialog box:
Fill out the Request form and Click Submit in green when finished and our team will reach out to you as soon as possible. For urgent matters please call 888-325-1808.
If you clicked on the Cancel button, select Yes, Cancel to cancel your order: