Verisk Xactimate® Integration FAQs for Admins

How do I enable TruePlan™ add-on on my Matterport account?

Click here for the instructions to enable TruePlan™ on your Matterport account. You need to be logged in as an account administrator.

How do I turn on automatic ordering of TruePlan™s from my Xactimate® account?

You need to be logged in as an account administrator. Make sure your account has TruePlan™ add-on feature enabled. If it is not enabled, click here to enable TruePlan™ on your Matterport account.

After TruePlan™ is enabled on your account, follow these steps to turn on Verisk Xactimate® integration and auto-ordering of TruePlan™.

Where do I get my Xactnet ID?

Xactnet ID is provided by Verisk. Click here for the information on how to find your Xactnet ID.

How many Xactnet IDs can I add in my Matterport account?

You can add up to 100 Xactnet IDs.

I have multiple Matterport accounts. Can I use the same Xactnet ID for them?

No. Xactnet IDs can not be reused for different Matterport accounts.

How long does it take to get my TruePlan™ order?

The status of your TruePlan request is available on your Matterport account dashboard. For orders that are under processing, refer our support page for latest TruePlan™ processing times

We will send an email once it’s ready. You can also check file processing status in Recent Verisk activity on your Matterport account Dashboard.

How do I know that my TruePlan™ is ready?

Once the TruePlan™ is ready for import, we will send an email to the account owner and to the email address you’ve provided in your request in Xactimate®.

You can also check TruePlan request status in Recent Verisk activity on your Matterport account Dashboard.

Once ready, the file will appear for import in your Xactimate® account. Follow these steps to import TruePlan™ into your Xactimate® project or assignment.

Will I be charged for TruePlan™s if I enable automatic ordering?

Yes. Click there to see a pricing table for TruePlan™s. 

I can’t enable Verisk Xactimate®™ on my Matterport account

If "Verisk Xactimate®" toggle is read-only under your Account Settings, TruePlan™ option might be disabled on your Matterport account. Click here to enable TruePlan™.

Have more questions? Submit a request