Verisk Xactimate Integration Troubleshooting Guide

If TruePlan™ didn’t appear for import in your Xactimate account, it could be for one of the following reasons:

You will receive an email with the instructions on how to proceed.

You can also check TruePlan™ processing status file processing status in Recent Verisk activity on your Matterport account Dashboard.

No space match

We didn’t find a space in your Matterport account for the property you provided in your request. We will send you an email with the instructions to select the correct space.

After this, if there is a TruePlan™ for the selected space in your Matterport account already, we will send it to your Xactimate account for import.

If there is no file yet, and auto-ordering is enabled, we will order the file, and inform you when it is ready for import.

More than one space match

We found multiple spaces in your Matterport account for the property you provided in your request. We will send you an email with the instructions to select the correct space.

After this, if there is a TruePlan™ for the selected space in your Matterport account already, we will send it to your Xactimate account for import.

If there is no file yet, and auto-ordering is enabled, we will order the file, and inform you when it is ready for import.

TruePlan™ doesn’t exist for the property

We found a space for the property you provided in your request, but there is no TruePlan™ yet. 

If auto-ordering is enabled, we will order the file, and inform you when it is ready for import. We will send you the email to let you know that we have ordered the file, and additional email when the file is ready.

If auto-ordering is disabled, we will send you an email letting you know that an Admin on your Matterport account needs to manually approve TruePlan™ order.

Matterport account was not found for your Xactnet ID

If we couldn’t find a corresponding Matterport account for your Xactnet ID, it is possible that Verisk Xactimate integration is not enabled in your Matterport account. If it is enabled, check if you have the correct Xactnet ID entered in the integration settings.

Follow the instructions to turn on Verisk Xactimate Integration, if needed, and enter correct Xactnet ID.

Delivery to Xactimate unsuccessful

If we can’t deliver a TruePlan™ to your Xactimate account, we will send you an email stating that delivery to Xactimate was unsuccessful. It could happen because of the model size, or because the space was scanned with incompatible device. Contact support to find out more.

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