Ending Support for Internet Explorer 11


Matterport will end support for Internet Explorer 11 in Showcase on January 31st 2021.

Why is Matterport doing this?

Microsoft released the Edge browser as a replacement for Internet Explorer in 2015. Since then, Internet Explorer has no longer received major updates.

Matterport strives to deliver products that meet our customers’ needs. The increasing gap between Internet Explorer 11 and all other browsers has meant that we needed to expend considerable effort to avoid and fix defects that only appear in that browser. It limits our technology choices and dampens our ability to deliver the reliability and functionality our customers expect.

Because less than 1% of Showcase visitors use IE11 to view a Space, we are removing support to concentrate our efforts on the latest browsers with the latest functionality.

What will IE users see when they visit a Space?

IE users will see a message letting them know that Showcase no longer supports IE, and that they should try a modern browser like Google Chrome, Firefox, Edge or Safari.

Who should I contact if I need help or have questions?

Please contact support@matterport.com with any additional questions.

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