FAQ: Ordering & Fulfillment

Why is my order not showing the expected discount even after I entered a promotional code?

There is a delay, as our fulfillment team applies the discount when they begin preparing the order for shipment.

Why has sales tax been applied to my order? 

Matterport is required to charge sales tax for all orders originating from California, Michigan, and Illinois.

I only want to purchase a new camera as I already have a Matterport Cloud Plan - how do I remove the Cloud Plan from the cart and checkout?

  1. Go to buy.matterport.com/cameras, and log in. 
  2. Return to the cart.
  3. Proceed through checkout. 

My order didn't go through because my credit card limit was reached - what should I do?

Call your bank and discuss your options for freeing up enough credit to purchase the camera or services needed.

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