FAQ - Matterport Pro2 3D Camera

Learn more about the Matterport Pro2 3D Camera

Do you have examples of Spaces scanned with the new camera? How can I compare the quality from the new and the old camera?
See the Matterport Pro2 3D Camera page for more information.
Can I use the same equipment (tripod, QR clamp, Capture app) as the previous camera?
Yes! The new Pro2 camera is compatible with all your existing equipment. Learn more about the recommended equipment.

However, now is a good time to upgrade to an iPad with more storage space. The new high quality, print-ready 4K photography that the new Pro2 Camera takes will require more storage space on your tablet. You will get the best performance out of an iPad with 2GB or more of RAM, especially when scanning large spaces.

Remember to update your Capture app (or set it to automatically update) to take advantage of all the latest features.

How can I tell the two types of cameras apart?
If you own both cameras, it can be hard to tell them apart. There are two ways you can tell the difference.

First, turn the camera over and look for the model number.

model-number.png  model-number-zoomed-in.png 

MC250 Matterport Pro2 3D Camera (new)
MC200 Matterport Pro 3D Camera

Next, you can also tell by looking at the camera’s serial number. The serial number is located in three places:

serial-number.png On the bottom of the camera
camera-name-in-ipad-settings.png The name of the camera's WiFi network
camera-name-in-capture-app.PNG In the Capture app after you connect

Now look at the first letter in the serial number.

P or later Matterport Pro2 3D Camera (new)
A to N Matterport Pro 3D Camera
Does it take longer to scan with the new camera?
No, it takes about the same amount of time to scan a property regardless of whether you’re using the Pro or the Pro2 camera. Learn more about how long it takes to scan a property.
Do places scanned with the new camera take longer to process in the cloud?
Processing does take longer for models scanned with the Pro2 camera compared to the Pro camera. However, most models (those with less than 200 scans) will still process within 24 hours.

Keep it easy — just upload in the evening and check the next morning. Learn more about how long processing takes.

Do places scanned with the new camera cost more to process?
No, processing costs are the same for both the Pro2 and the Pro camera. Visit buy.matterport.com to review our SaaS (software as a service) plans in dollars. See our £ GBP pricing.
Are there any changes how I take 360º Views?
No, you can continue to take 360º Views the same way as you did before. Learn more about 360º Views.

In fact, your 360º Views will have a higher quality 2D panorama imagery, just like 3D scans do in Inside View.

Are there any changes to the Virtual Reality experience?
No, you can continue to explore Matterport VR Spaces that have been converted using our CoreVR experience. Learn more about VR.
How is the camera’s GPS data used?
We use the GPS hardware and algorithms to estimate the location and orientation (compass direction) of the Space.

We use this data to automatically suggest an address for the space, to make publishing to Google Street View easier, reliably share your Space to our syndication partners (if you desire), plus future features.

GPS signals may be unavailable while deep inside a building, especially if the walls are very thick or protected. Take a few 360º Views outside to increase your location accuracy.

How do I tell in the Matterport Capture app, Matterport Cloud, or 3D Showcase whether it’s from the old camera or the new camera?
In the Matterport Capture app, there is no way to tell just by looking at the scan data if a Space was scanned with the Pro2 or the Pro camera.

However, if you’ve currently connected your iPad to the camera, just take a look at the serial number. Serial numbers that start with P or later means you are connected to a Pro2 camera.

For Matterport Cloud and 3D Showcase, there is no direct indicator that says whether a Space was scanned with the Pro2 or Pro camera.

However, you can qualitatively tell the difference in 3D Showcase. Just zoom in! If the quality remains high then you’ll know the Space was scanned with a Pro2 camera.

Can I still use the old Pro camera?
Yes, of course you can! If it meets all your needs, please continue to scan, upload, and share with your existing Matterport Pro 3D Camera. We will continue to support the Pro camera and provide updates as needed.
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