FAQ - Matterport Pro2 3D Camera

See the Matterport Pro2 3D Camera page for more information.

Yes! The new Pro2 camera is compatible with all your existing equipment. Learn more about the recommended equipment.

However, now is a good time to upgrade to an iPad with more storage space. The new high quality, print-ready 4K photography that the new Pro2 Camera takes will require more storage space on your tablet. You will get the best performance out of an iPad with 2GB or more of RAM, especially when scanning large spaces.

Remember to update your Capture app (or set it to automatically update) to take advantage of all the latest features.

If you own both cameras, it can be hard to tell them apart. There are two ways you can tell the difference.

First, turn the camera over and look for the model number.

   

MC250	Matterport Pro2 3D Camera (new)
MC200	Matterport Pro 3D Camera

Next, you can also tell by looking at the camera’s serial number. The serial number is located in three places:

	On the bottom of the camera
	The name of the camera's WiFi network
	In the Capture app after you connect

Now look at the first letter in the serial number.

P or later	Matterport Pro2 3D Camera (new)
A to N	Matterport Pro 3D Camera

No, it takes about the same amount of time to scan a property regardless of whether you’re using the Pro or the Pro2 camera. Learn more about how long it takes to scan a property.

Processing does take longer for models scanned with the Pro2 camera compared to the Pro camera. However, most models (those with less than 200 scans) will still process within 24 hours.

Keep it easy — just upload in the evening and check the next morning. Learn more about how long processing takes.

No, processing costs are the same for both the Pro2 and the Pro camera. Visit buy.matterport.com to review our SaaS (software as a service) plans in dollars. See our £ GBP pricing.

No, you can continue to take 360º Views the same way as you did before. Learn more about 360º Views.

In fact, your 360º Views will have a higher quality 2D panorama imagery, just like 3D scans do in Inside View.

No, you can continue to explore Matterport VR Spaces that have been converted using our CoreVR experience. Learn more about VR.

We use the GPS hardware and algorithms to estimate the location and orientation (compass direction) of the Space.

We use this data to automatically suggest an address for the space, to make publishing to Google Street View easier, reliably share your Space to our syndication partners (if you desire), plus future features.

GPS signals may be unavailable while deep inside a building, especially if the walls are very thick or protected. Take a few 360º Views outside to increase your location accuracy.

In the Matterport Capture app, there is no way to tell just by looking at the scan data if a Space was scanned with the Pro2 or the Pro camera.

However, if you’ve currently connected your iPad to the camera, just take a look at the serial number. Serial numbers that start with P or later means you are connected to a Pro2 camera.

For Matterport Cloud and 3D Showcase, there is no direct indicator that says whether a Space was scanned with the Pro2 or Pro camera.

However, you can qualitatively tell the difference in 3D Showcase. Just zoom in! If the quality remains high then you’ll know the Space was scanned with a Pro2 camera.

Yes, of course you can! If it meets all your needs, please continue to scan, upload, and share with your existing Matterport Pro 3D Camera. We will continue to support the Pro camera and provide updates as needed.