Learn about Collaborators

You can add collaborators to help manage, oversee, and edit your Spaces and Matterport projects. Collaborators are provided with their own login credentials to the Matterport Cloud (my.matterport.com). These credentials allow collaborators to do the following: 

  1. Scan and upload to an organization's account. 
  2. Edit Spaces
  3. View Matterport Spaces that haven't been made public. 

Collaborators can be designated as either Admins or Users. Let's go over what both of these designations can do.

I. What can Users do?  

All Users  View (per-Space privilege) Edit (per-Space privilege) 

1. Upload Spaces 

  • By default, Users have Edit access to all Spaces that they have uploaded from the Capture app.
  • By default, Users have View and Edit access to other Spaces.

1. Space Metadata 

  • Open the Spaces' "Detail" page to read metadata about each Space.

2. Explore the Space in 3D Showcase. 

  • Users can explore even if the model is set to Private. 

3. View 2D Photos. 

  • Click the "Photos" icon in the "Media" tab.
  1. Do everything a viewer can do. 
  2. Modify public and internal details. 
  3. Edit Spaces and publish changes. 
  4. View Space statistics for each Space. 
  5. Order derivative assets (like floor plans). 


II. What can Admins do?  

All Admins Billing Contact Privilege  Account Owner Privilege 
  1. Upload 3D models from the Capture app. 
  2. View, edit, and delete 3D Models. 
  3. Add/delete collaborators and modify permissions. 
  4. View Space statistics across the entire account. 
  5. View usage and uploads across the entire account. 
  6. Enable or disable schematic floor plans, VR Sharing, and other defaults across the entire account.
  1. Everything a normal admin can do. 
  2. Downloads invoices. 
  3. Access and update billing information (like credit card info).
  4. Receive billing-related emails. 
  5. Upgrade or downgrade subscription plans. 
  6. Reassign the Billing Contact privilege to another admin. 
  1. Everything a billing contact can do. 
  2. Single point-of-contact as the owner of the Matterport account.
  3. Reassign the Billing Contact privilege to another admin. 
  4. Reassign the Account Owner privilege to another admin. 

Learn how to designate the Billing Contact and the Account Owner.

III. Add New Collaborators 

  1. Invite a new collaborator to your account to view Matterport Spaces.
  2. Invite an existing collaborator to an individual Matterport Space, or folder with numerous Spaces.

IV. Email notifications

  1. Space is finished processing: Only the Collaborator who uploaded the space will receive this email. 
  2. Schematic Floor Plan is ready: Only the Collaborator who ordered the Floor Plan will receive this email. 
  3. Dunning Letters: If an account misses a payment, the Billing Contact is the one who will receive this email. 


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